Privacy
This policy explains how Sharpie handles information submitted through this website. Typical information includes your name, school or organisation, email, phone number, product interest, estimated volume, and message details. We use that information to respond to inquiries, route sample or documentation requests, prepare relevant product suggestions, and improve the way our B2B support team answers supply planning questions.
We collect information you provide directly in forms and messages. We may also receive basic technical information such as browser type, page activity, referring page, and general location signals used for website security and performance. We do not ask for student records, payment card data, or sensitive personal information through the inquiry form.
Information is used to respond to your request, identify the most relevant product family, arrange follow-up communication, and support distributor or institutional service needs. If your request involves compliance or sustainability documentation, we may use your submitted SKU list or use-case notes to locate appropriate records. We do not sell inquiry form information.
We may share request details with internal sales, customer support, documentation, or logistics teams, and with authorised partners when needed to fulfil your inquiry. Records are retained only as long as useful for business communication, legal obligations, dispute resolution, and service improvement. You may contact us to request correction or removal where applicable law provides that right.
You can avoid submitting optional fields, ask us not to send non-essential follow-up, or contact us at [email protected] with privacy questions. Please do not include confidential student data, employee medical details, or purchasing credentials in a general inquiry message.